Patient Complaint Information (this link will open in a new window - popups must be allowed)

If you have a complaint or concern about the service you have received from the practitioners or any of the staff working in this practice, please let us know.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally, within a matter of days - because this will enable us to establish what happened more easily.  Complaints can be made verbally or preferably in writing.

You can follow the link above to download our complaints procedure. You can also write to the practice or email us. Please call us on 0121 351 3238 to speak to a member of staff who can advise you on the best course of action.